Refund policy
REFUND & CANCELLATION POLICY — BloomekoStudio
Cancellations
Cancellations are accepted within the first 24 hours after purchase, provided the order has not been shipped. After that time, all sales are final and we do not offer returns or exchanges. If you need to cancel, please email bloomekostudio@gmail.com as soon as possible.
To request a cancellation and partial refund, send an email to bloomekostudio@gmail.com with your full name and order number.
Custom orders, pre-orders, and orders placed during a sale or at a discounted price are not eligible for cancellations.
Refunds for lost mail
Refunds will not be issued for packages lost in transit by postal services if you did not purchase tracked and insured shipping.
RETURNS & EXCHANGES
All sales are final. We do not accept returns or exchanges upon delivery. Please read item descriptions, dimensions, and grading guides carefully before purchasing.
If you have any problem with your order, please contact us at bloomekostudio@gmail.com and we will be happy to help.
DAMAGED ITEMS
We inspect every product before shipment, but mistakes can happen. If you receive a defective or damaged product, contact bloomekostudio@gmail.com with your order number and a photo of the item — we will make it right.
Please email us within 2 weeks of the delivery date; claims submitted after that period may be considered wear and tear and not eligible for replacement.
HOW TO START A RETURN
To start a return, contact us at bloomekostudio@gmail.com with your order details.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned: Custom or personalized products. If unsure about a specific item, contact us before purchasing.
EXCHANGES
The fastest way to get what you want is to return the item and, once the return is approved, place a new order for the desired product.
European Union — 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it can take extra time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return and you still haven’t received your refund, contact bloomekostudio@gmail.com.
ORDER QUESTIONS (FAQ)
Q — I still have not received my package, can I get a refund?
A — Unfortunately, we do not issue refunds as stated in our policies. However, we will help investigate and try to locate your order. Please contact bloomekostudio@gmail.com with your order number.
Q — My order is marked as delivered but I didn’t receive it.
A — Once the package is handed to the post office, transit is out of our control. Contact your local post office first (they often have the most up-to-date info). You can also contact us at bloomekostudio@gmail.com and we’ll assist.
Q — My order appears to be lost in transit.
A — If you believe your package is lost, contact bloomekostudio@gmail.com and we’ll investigate and work with you.
Q — Can I cancel my order?
A — Cancellations are accepted within the first 24 hours after purchase as long as the order hasn’t shipped. After that, all sales are final. To cancel, email bloomekostudio@gmail.com with your name and order number.
GENERAL
By placing an order with BloomekoStudio, you acknowledge that you have read and agree to these shop policies.