Shipping Policy

All orders require a production time of up to 1–2 weeks before shipping. This depends mainly on stock availability and the volume of orders at the time. Weekends and public holidays are not included in this timeframe.

International orders are sent via tracked postal parcel with fast delivery, which is why shipping costs may be a little higher. For orders within Spain I also offer standard letter shipping without tracking, which is cheaper. However, I strongly recommend choosing tracked shipping for large orders or if you have any concerns about delivery. A tracking number is provided once your order is dispatched. When the parcel reaches your country, I recommend following it through your local carrier for more accurate updates.

Shipping costs are based on the weight of the parcel. Please note that delivery times are estimates provided by the carriers and may be subject to delays. For orders outside the European Union, please be aware that additional customs duties or VAT may apply. If you refuse the parcel and it is returned in good condition, you will be refunded the order amount, minus shipping costs.

Estimated delivery times
Spain: 3 days
Europe: 3–6 days
Americas: 5–8 days
Asia: 8–10 days

Free shipping
Spain: orders over €45
European Union: orders over €60
Rest of the world: orders over €85

Lost parcels

A parcel is considered lost when the tracking information has not been updated for more than 1 month (this may vary depending on the destination), or when it shows that the parcel has been lost or cannot be tracked.

If this happens with a tracked shipment, please get in touch and I will file the corresponding claim with the carrier. Once the loss is confirmed, you can choose between having your order reshipped at no extra cost or a full refund. If any item is no longer available, I will offer you an alternative or refund that part of your order.

Standard letter shipping without tracking (available for Spain only) does not allow tracking or claims with the carrier, so replacement or refund cannot be guaranteed in the event of loss. It is a cheaper option offered at the buyer's own risk; for large orders I always recommend tracked shipping.

Either way, please get in touch and I will help you follow up on the issue as far as I possibly can.

Incorrect shipping address

Please note that it is the buyer's responsibility to provide the correct shipping information. Once an order has been dispatched, I am unable to modify it, so please make sure your details are exact. If a parcel is lost due to an incorrect address, I am unable to issue a refund; if it is returned to me, I can reship it once the shipping costs have been covered again. To avoid this, please double-check your shipping information before placing your order. If your order has not been dispatched yet, email me straight away with your correct address and I will update it for you.

Customs and delays

Any customs duties or taxes applied on delivery in certain countries are the buyer's responsibility.

Significant delays can occur. Once a parcel has been handed over to the carrier, delivery times are outside my control, though I will always help you follow up on any incident. Please keep this in mind before placing your order.