Shipping Policy

All orders require a 1–2 week production time before they are shipped. This timeframe mainly depends on stock availability and the volume of orders at the time. Weekends and public holidays are not included in this timeframe.

International orders are shipped via tracked postal service with expedited delivery, so shipping costs may be somewhat higher. For orders within Spain, I also offer an untracked standard shipping option at a lower cost. However, I strongly recommend choosing tracked shipping for larger orders or if you have any concerns about delivery. You will receive a tracking number once your order has been shipped. Once the package reaches your country, I recommend tracking it through your local carrier for more accurate information.

Shipping costs are calculated based on the weight of the package. Please note that delivery times are estimates and may be subject to delays. For orders outside the European Union, please be aware that additional customs duties or VAT may apply. If you refuse the package and it is returned in good condition, you will receive a refund for the order amount, minus the shipping costs.

Estimated delivery times:

• Spain: 2–5 days

• Europe: 1–3 weeks

• Americas: 2–5 weeks

• Asia: 3–6 weeks

Lost Packages

A package is considered lost when its tracking information has not been updated for more than one month (this may vary depending on the destination), or when the tracking information indicates that the package has been lost or can no longer be tracked.

If this happens with a tracked shipment, please contact me and I will file the appropriate claim with the shipping carrier. Once the loss has been confirmed, you can choose between having your order reshipped at no additional cost or receiving a full refund. If an item is no longer available, I will offer you an alternative or refund the corresponding amount of your order.

Economy postal shipping does not provide tracking or allow claims to be filed with the shipping carrier. Therefore, the shop is not responsible for delays or losses caused by the postal service. This is a lower-cost option offered at the buyer's own risk; for larger orders, I always recommend choosing tracked shipping.

Incorrect Shipping Address

Please note that it is the buyer's responsibility to provide accurate shipping information. Once an order has been shipped, I cannot modify the shipping address, so please make sure that all your details are correct. If a package is lost due to an incorrect address, I cannot issue a refund. If the package is returned to me, I can reship it once the additional shipping costs have been covered.

To avoid this, please carefully review your shipping information before placing your order. If your order has not yet been shipped, please email me immediately with the correct address and I will update it.

Customs and Delays

Any customs duties or taxes that may apply upon delivery in certain countries are the buyer's responsibility.

Significant delays may occur. Once the package has been handed over to the shipping carrier, delivery times are beyond my control, although I will always do my best to assist you in case of any issues. Please keep this in mind before placing your order.